Jinan chentuo industry and trade Co.,Ltd

Purchase Process

Purchase Process

Building the highest quality Laser System
   Each machine we produce is made with the highest quality parts and materials.This means that our system speed,engraving quality and machine lifetime are all the best.We will try our best to provide good after-service and high quality machine for you.

Providing the best distribution team
   Be assured you will always own the most experienced sales team and professional technician team.

Helping you succeed in your business
   Our company is known for providing the best after-sale training programs and resources to our clients.Our website supplies the free files,software to download.

Providing technical support which exceeds more than your expectations
   Our technical support team is recognized by the whole industry as being the most efficient and knowledgeable one.Our specialists can help you to solve any challenges you may encounter and can also provide support on how to achieve better engraving effient.
   Any technical problem about machines,our technician team will always provide service and help for you.




Company

Jinan chentuo industry
and trade Co.,Ltd


After Sales

  • 1. service before sales: our salesman will try to know your requirement about our cnc router specificaiton and what kind of work you will do . then we will offer our best solution for your requirement. then it can confirm each customer can get their real needed machine.
    2. service during production: we will send photos of machines during making. so customers can know more details about the procession of making their machines. and give theirm suggestions.

     
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    3. service before shipping: we will take photo and confirm with customers the specification of their orders to avoid the mistake of wrong making machines.
    4. service after shipping: we will check when the machine arrive your sea port and approximate date of arrival. so customers can know when it will arrive and make enough preparation.
    5. service after arrival: we will confirm with customers if machine is in good condition. and see if any spare parts missing .

  • 6. service of teaching: there are some manual and video about how to use machine, if some customers have question about it. we will have professional technist to help them to install and teach how to use through skype ,calling, vedio or mail.
    7. service of warranty: we offer 1 year warranty for whole machine and half year warranty for spindle. if any parts of our machine is broken. we will replace it for free.
    8. service in longterm : we hope every customer can use our machine easliy and have a fun of it. if customers have any problems of machine in 2 or 3 , 5 years , they can contact us . we will always here waiting for you.