Jinan chentuo industry and trade Co.,Ltd

FAQ

1.Guarantee Stepmores Offered?

        CNC Router–full 12 months back to base warranty on the router cnc and relevant manufacturers warranty on 3rd party add ons. This covers electrical and mechanical parts under ‘normal use’.
        Laser Machine-full 12 months back to base warranty on the laser machine and relevant manufacturers warrty on 3rd party add ones except consumable parts. Warranty for laser tube RECI brand: 6 months, Lens&Mirror: 3 months.
        CNC Plasma Machine–full 12 months back to base warranty and relevant manufactures warraty on 3rd party add ones except consumable parts. Such as: nozzle, electrode, protection cap etc.
 

2.How do you send your CNC wood router?

       They are firstly greased thouroughly and packaged in a free-fumigation wooden crate.  we strive to make your buying experience as convenient as possible. We work directly with shipping companies to ensure the best price for the shipment and we pass those savings on to you. Please notify salesperson at the time of your quote request if you wish to arrange for your own shipping method.
 
       Usually, we send machine by ship, sometimes, as customer’s requirement, send by air or by train. When the goods arrive at your sea port or destination, you can pick up goods with the bill of lading we offered. Or we can arrange the cargo agent to send goods to your door. Under FOB/CIF term, you could assign your own cargo agent to clear customs and pick up goods at sea port warehouse, under DDP/DDU term, we could arrange goods at your door. Please notice that the truck drivers are not required to assist you with unloading the machinery. It’s your responsibility to move it into your shop. In most cases a forklift will be required.
 

3.I want a size that you don`t make as standard, is this possible?

       Absolutely, we design and manufacture everything ourselves and indeed do many custom builds, see custom made cnc router.
 

4.I am new to CNC, how difficult are your machines to operate?

      We help a lot of beginners in CNC, if you have a reasonable knowledge of computers and are willing to spend a little time learning it is not that bad. Quite often when we sell a machine we send the manual and CD’s out before the machine is ready for the customer to read ahead.
 

5.How do you make the machine to cut parts? Is it easy?

      CNC Controller, the motion control software we use, is based on standard G-codes. The G-codes provide a source code comprised of inches and axis movements which can be edited and understood by others. Most CAM packages will generate G-codes from the drawings you create. What you need is to create program from CAM software.
 

6.Do you offer training about products?

       Yes, we can assign technician arrive at your company for the training at some charge, and accommodation, food, tickets will be charged.
 

7.Are there any machine in my area I can observe?

      Stepmores have machines at many countries, if there is our machine in your country, we can contact the customer to arrange a visit for you.
 

8.Do you also sell accessories?

      Yes, we offer customer accessories of cnc router, laser, plasma parts for backup. Or you may only purchase accessories, we also offer, such as MPG hand-wheel for Mach3, StarCam Software, 3D Scanner, ArtCAM etc.